Shipping policy

Shipping Policy

Last updated: 05/10/2026

Processing time

Please allow up to 3 business days for your order to be prepared before it ships. During drop launches or high-demand periods, processing may take longer - we'll flag this on the product page if so.

Preorders

Some items are available to preorder before they're in stock. Preorder items are made in a batch after the preorder window closes, so they ship later than regular in-stock orders.

  • Preorder items are clearly marked on the product page, along with the estimated ship date.
  • You'll be charged in full at checkout.
  • You'll get an email when your order ships, and we'll let you know if the timeline changes.
  • If a delay pushes your order past the estimated ship date by more than 2 weeks, you can cancel for a full refund by contacting support@solarized.com.au.
  • Preorders can be cancelled for a full refund any time before they go into production. Once production has started, cancellations are no longer possible.

Domestic shipping (Australia)

  • Carrier: Australia Post
  • Estimated delivery: 2-6 business days from dispatch
  • Cost: Calculated at checkout
  • Tracking details are emailed once your order ships.

International shipping

  • Countries served: Shipping available worldwide
  • Carrier: Australia Post
  • Estimated delivery: 5-10 business days, varies by destination and customs processing
  • Cost: calculated at checkout based on destination and weight

Customs, duties, and import taxes

International orders may be subject to import duties, taxes, or customs fees charged by your destination country.

  • For orders to United States, all applicable duties and taxes are included in your order total at checkout. You will not be charged anything further on delivery.
  • For international orders that are not to United States, applicable duties and taxes are not billed by us and are instead billed by relevant customs authorities for your region.

Note: import rules and thresholds vary by country and change periodically- the amount you're charged, if any, is determined by your country's customs authority, not us.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after dispatch.

Lost, delayed, or damaged parcels

  • Delayed: If your order hasn't arrived within the estimated delivery window, contact us at support@solarized.com.au and we'll investigate with the carrier.
  • Lost: If a parcel is confirmed lost in transit by the carrier, we will offer a replacement or refund at our discretion.
  • Damaged: If your order arrives damaged, please contact us within 30 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.

Address accuracy

Please double-check your shipping address at checkout. Solarized is not responsible for orders delayed or misdelivered due to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment (additional postage may apply).

Questions

Contact us at support@solarized.com.au for anything shipping-related.